Last modified: July 13, 2017
This policy describes the types of information we may collect from you or that you may provide when you visit any of our family of websites, including, www.lakewoodchurch.com; www.joelosteen.com; www.joelosteen.ca; www.victoriaosteen.com; www.lisacomes.com; www.paulosteen.com; www.iglesialakewood.com; GenerationHopeProject.com; www.joelosteen.com.au and any other website owned or operated by us, (collectively our "Website") and our practices for collecting, using, maintaining, protecting and disclosing that information.
This policy also applies to information we collect:
through our mobile applications (the “Application”).
when you interact with our advertising and applications on third-party websites and services.
when you support us through donations.
If you are under 18, you may use the Website and Application only with the involvement of a parent or guardian.
Our Website and Application are not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website or Application. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or register, make any purchases, or use any of the interactive or public comment features on this Website, or provide any information about yourself to us, including your name, address, telephone number, e-mail address or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected] or in Canada at [email protected].
We collect several types of information from and about users of our Website and Application, including information:
We collect this information:
The information we collect on or through our Website and Application may include:
As you navigate through and interact with our Website or Application, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
We currently do not respond to Do Not Track signals.
The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and Application and to deliver a better and more personalized service, including by enabling us to:
Occasionally a user's behavior within our family of websites will trigger an automated response or series of responses that is designed to help the user further engage with our ministry or ministries.
The technologies we use for this automatic data collection may include:
We do not collect personal Information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.
We do not control these third parties' tracking technologies or how they may be used. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.
When you contact us by mail, telephone, or other means to support us through donations, access our products, programs or services, or otherwise communicate with us, we collect:
We use information that we collect about you or that you provide to us, including any personal information:
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
As a general rule, all information about our supporters and others who access our programs, products and services is held by us in strict confidence and, except in limited circumstances, is not revealed to anyone else unless expressly or implicitly authorized by such individuals.
Each of the Joel Osteen Ministry affiliates (including Joel Osteen Ministries, Canada, and Joel Osteen Ministries, Australia) offers its programs, products and services in affiliation with Joel Osteen Ministries and Lakewood Church. Many of the affiliates’ administrative functions and certain other services are performed on their behalf by Joel Osteen Ministries and Lakewood Church and accordingly personal information collected by such affiliates will be disclosed and transferred to Joel Osteen Ministries and Lakewood Church in the United States for these purposes.
Notice Regarding Location of Records and Service Providers:
Electronic records for Joel Osteen Ministries, and Joel Osteen Ministries, Canada and their international affiliates, are maintained in the United States by Lakewood Church. Lakewood Church uses suppliers and service providers in the United States to perform services on its behalf. If you have questions about the collection, use, disclosure or storage of personal information by service providers please contact our Privacy Officer at [email protected] or in Canada at [email protected].
We offer our programs and services in a common mission with our international affiliates within the Joel Osteen Ministries group, including Joel Osteen Ministries, Canada and Joel Osteen Ministries, Australia. Personal information of users of our Website outside of Canada and the United States may, unless you request otherwise, be shared with our international affiliates if their activities are more closely matched to your needs and requirements.
You do have choices about how we use and disclose your information. If you do not want your information used or shared in accordance with this notice:
If you would like to review and change your personal information, you may do so by:
Please note: we cannot delete your personal information except by also deleting your user account. We may not accommodate a request to delete or change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We have implemented measures to help secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored either on our secure servers behind firewalls or cloud storage provided by a third party hosting company. Any payment transactions will be encrypted during transition.
The safety and security of your information also depends on you. Where we have given or you have chosen a password for access to certain parts of our Website or Application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. And, we urge you to be careful about giving out information in public areas of the Website like Pray Together, comments sections or message boards. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website or Application. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Our Application does not pull contact information, friends’ lists, contacts’ lists or check-ins.
Our Application does collect precise information about the location of your mobile device if you allow the Application to gather such information. We use your location information to provide requested location services, to connect you to local broadcast listings and/or to help you find a local church in your area. If you choose not to allow the Application to gather such information, you have the option to manually enter a zip code.
Our Privacy Officer is accountable for the privacy practices of Lakewood Church, Joel Osteen Ministries, Joel Osteen Ministries, Canada and our affiliates in our global ministry. If you have a complaint about our collection, use, management or disclosure of personal information, please contact our Privacy Officer at [email protected] or in Canada at [email protected] or by mail at:
Joel Osteen Ministries
3700 Southwest Freeway